Castello City Hotel

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56 altre immagini

Castello City Hotel, Coffee and/or coffee maker

Informazioni sulla proprietà

Near Natural History Museum of Crete. Make yourself at home in one of the 68 guestrooms featuring refrigerators. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this hotel include wedding services, a communal living room, and a banquet hall.

Enjoy Greek cuisine at The 5th floor, a restaurant which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service (during limited hours). Meet other guests and eat at the complimentary reception.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Heraklion? This hotel has 70 square feet (7 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

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Popolarità

7,9

Buono

Generale

2962

TripAdvisor 8/10

764

Booking 7,8/10

1747

Expedia 7,8/10

451

Servizi principali

Lavaggio a secco e lavanderia

Personale multilingue

Internet gratuito

Struttura non fumatori

Parcheggio in strada

Trasporto all'aeroporto

Cassaforte dell'hotel

Ascensore

Caffetteria

Business center

Caffettiera / Teiera

Sala riunioni

Terrazza

Ristorante

Check-in veloce

Pacheggio sorvegliato

Deposito bagagli

Sala conferenze

NO Accessibile in sedia a rotelle

Late Check-out

Reception aperta 24 ore su 24

Spuntini

Bar

Animali non ammessi

* Alcuni servizi possono comportare un costo aggiuntivo.

Giudizi

7.8/10 Good

Cleanliness8/10

Staff and Service8.6/10

Amenities7.8/10

Property conditions and facilities7.6/10

Location7/10

Neighborhood7.4/10

6 / 10

Gregory

Horrible parking arrangement.

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13 Oct 2024

2 / 10

Xiaoxu

Overall the service is not good

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9 Sep 2024

2 / 10

Darren

AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.

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7 Sep 2024

10 / 10

Robert

Lovely hotel - Wondeful reception staff

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.

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25 Aug 2024

Information about the area

Heraklion, Greece

When you stay at Castello City Hotel in Heraklion, you'll be in the historical district, within a 5-minute drive of Heraklion Port and Heraklion Archaeological Museum. This family-friendly hotel is 3.9 mi (6.3 km) from Palace of Knossos and 0.2 mi (0.3 km) from Venetian Walls.

Heraklion is the capital of Crete and usually the starting point for holiday visitors wishing to explore the island. With about 130 000 inhabitants, it is the fifth largest town in Greece. The city is marked by different influences of Venetians, Saracens and Greeks. History is very much alive in Heraklion just like in most Greek cities. All around the old part of the city, a visitor can walk following the old Venetian walls that meet at a bastion, called Koules Fortress that dominates the old harbour of the city. The Venetians began the construction of the city walls in 1462 and they took more than a century to complete. The walls are about 4km in length and of a triangular shape with seven bastions and is now one of the icons of the city. The central square, surrounded by stores, cafes, and restaurants, is dominated by the fountain of the Lions, built by a Venetian governor in the 17th century. The Archaeological Museum at Heraklion is impressive and it is the pride and joy of the city. The displays are satisfyingly thorough and well laid out, all aspects of life in Crete from prehistory through to the Roman period is covered in a series of spacious galleries. The Palace at Knossos is the second most popular tourist site in all of Greece, second only to the Acropolis, the site is in incredible shape and there is much to see. It is also in a beautiful setting with great views over the countryside. Heraklion offers a vast array of historic and archaeological holiday attractions, including its world-famous museum and the nearby site of Knossos, heart of the ancient Minoan civilisation. The shoreline in the city, Amoudara, is a three kilometre strip of sandy beach, lots of cafes, bars and hotels and the site of Technopolis, a modern multiplex cinema and open-air theatre. The most beautiful beaches outside the city are found in Kartero and Malia.

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What’s nearby

Venetian Walls - 0.1 km / 0.1 mi
St. Minas Cathedral - 0.7 km / 0.4 mi
Agia Ekaterini Church - 0.7 km / 0.4 mi
Panayia Akrotiriani - 0.8 km / 0.5 mi
Natural History Museum of Crete - 0.8 km / 0.5 mi
Martinego Bastion - 0.8 km / 0.5 mi

Getting around

heraklion, heraklion harbour, gr - 1.91 km
(HER) Heraklion, Nikos Kazantzakis, GR - 5.14 km

About accommodation

General

Air conditioning
Safety deposit box
Soundproof rooms
Allergy-free room
Family rooms
Heating
Non-smoking throughout
WiFi available in all areas
Non-smoking rooms
Lift

Safety & security

Fire extinguishers
Security alarm
CCTV in common areas
Smoke alarms
Key card access

Activities

Live sport events (broadcast)

Services

ATM/cash machine on site
Room service
Express check-in/check-out
Car hire
Ironing service
Airport shuttle (additional charge)
Meeting/banquet facilities
Luggage storage
Concierge service
Shuttle service
Dry cleaning
Tour desk
Packed lunches
Daily housekeeping
Shared lounge/TV area
Fax/photocopying
24-hour front desk
Airport shuttle
Babysitting/child services
Shuttle service (additional charge)
Currency exchange
Laundry
Business centre

Safety features

First aid kit available
Thermometers for guests provided by property
Face masks for guests available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Contactless check-in/check-out
Physical distancing rules followed
Cashless payment available

Food & Drink

Snack bar
Restaurant
Bar
Breakfast in the room
Wine/champagne
Coffee house on site
Special diet menus (on request)
Fruits

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers

Internet

Internet services
WiFi
Free WiFi

Outdoors

Terrace
Sun terrace
Outdoor furniture

Parking

Parking garage
Free parking
Parking
Private parking
Accessible parking

Transport

Airport drop off
Airport pick up

Languages

Ελληνικά
English
Français

About the rooms

The accommodation has 50 rooms:

General

Air conditioning
Trash cans
Safety deposit box
Hardwood or parquet floors
Heating
Hypoallergenic
Soundproofing
Key card access

Services

Wake-up service

Room Amenities

Sofa bed
Non-feather pillow
Adapter
Hypoallergenic pillow

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Shower cap
Toilet
Toilet paper
Shower
Towels
Walk-in shower
Private bathroom
Toothbrush

Media & Technology

Satellite channels
TV
Telephone
Mobile hotspot device
Cable channels
Flat-screen TV

Food & Drink

Tea/Coffee maker
Bottle of water

Cleanliness & disinfecting

Hand sanitiser

Kitchen

Refrigerator

Outdoors

Balcony

View

City view
Sea view
View
Inner courtyard view

Living Area

Sofa
Desk

Bedroom

Linen
Cots
Wardrobe or closet

Accessibility

Accessible by lift
Upper floors accessible by elevator

*Some services may only be available in specific rooms or upon request.

Restaurants

Fifth Floor Restaurant

Guests only
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

Nearby

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 11:00

Pets

Pets not allowed

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional fees

Airport shuttle fee: EUR 25 per vehicle (one-way, maximum occupancy 4)
Late check-out fee: EUR 25 (subject to availability)
In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Accomodation license number

1027703

*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.