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Playa del Carmen
Palmaïa - The House of AïA Wellness All Inclusive
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Palmaïa - The House of AïA Wellness All Inclusive

About the property

Escape to our Wellness Resort, nestled between the lush Riviera Maya jungle and the pristine Caribbean Sea. Here, you'll find a tranquil sanctuary offering oceanfront suites, infinity pools, natural cenotes and the soothing sounds of ocean waves. At Palmaïa, wellness is woven into every aspect of your stay. Partake in unlimited access to more than 30 holistic activities, including yoga, breath-work, and therapeutic rituals such as cacao ceremonies and sound healing. Indulge in a diverse culinary journey with our gourmet restaurants, Healthy Café, and award-winning beachside Food Truck. Our local plant-based cuisine stands out by using natural ingredients in over 90% of our dishes, offering a nutritious and delicious dining experience. Evenings at Palmaïa blend serenity and rhythm with organic beats by our resident DJs at the Eolo Beach Club, enjoyed with our selection of mocktails and premium cocktails by the fire pit under starlit skies. Our all-encompassing experience includes fiber-optic Wi-Fi, personal concierge service, valet parking, 24-hour in-suite dining, bike paths, a fully equipped gym, a children's center, paddleboards, and more. Enhance your wellness experience by visiting the acclaimed Atlantis Spa, a jungle hideaway where ancient wisdom meets modern healing practices. Our skilled healers use local herbs and plants to create authentic treatments, inviting you to a unique and restorative retreat. Featuring 234 rooms, our accomodations offer a harmonious balance between comfort and luxury. Each room is equipped with spacious balconies, health-conscious minibars, biodegradable amenities, premium bedding, and high-speed Wi-Fi, ensuring that your wellness journey extends to every moment of your stay.

Popularity

9.5
Superb
General
667
brand
Booking 9.4/10
215
brand
Expedia 9.6/10
452

Main services

Wi-fi
Car park
Total number of rooms
Wheelchair-accessible
24-hour reception
Wi-fi
Car park

* Some services may carry an extra charge.

Guest reviews

9.6/10 Superb
Cleanliness9.8/10
Staff and Service9.6/10
Amenities9.6/10
Property conditions and facilities9.8/10
Neighborhood10/10

10 / 10

Quincy
Anniversary Trip
The greatest getaway ever!! The staff was absolutely the best. The food was amazing!! The accommodations were second to none.. we will be back soon!!
21 Apr 2025

10 / 10

Juan
Voy a ser claro desde el principio: no soy vegetariano, ni practico yoga todos los días, y llegué a Palmaïa con cierta curiosidad, pero también con escepticismo. Y me fui completamente transformado. Este lugar tiene algo especial. No solo es hermoso (porque lo es, en todos los sentidos), sino que se siente auténtico, intencional y profundamente humano. Todo está pensado para invitarte a bajar el ritmo, respirar, y disfrutar sin excesos. La comida fue una sorpresa absoluta. Aunque la mayoría de la propuesta es plant-based, el sabor, la creatividad y la calidad son espectaculares. Como alguien que disfruta un buen corte de carne, puedo decir que si extrañé la carne pero me sorprendieron. Tienen también opciones con proteína animal si lo deseas, pero me encontré disfrutando platos veganos que jamás pensaría pedir. (Aunque si podría haber más opciones con proteína animal) El programa de bienestar no es algo impostado. Hay rituales, clases, experiencias de sanación… pero sin presión. Lo haces si quieres. Yo me animé a probar la ceremonia del cacao y yoga. El servicio es cálido y sin pretensiones. El servicio de playa es bueno (depende de quien sea tu anfitrión… Emilio muy buena persona) Y como olvidar el carrito de tacos … aunque vegetarianos top! Y Reyes hizo la diferencia! Palmaïa no es un resort, es una experiencia. Incluso si no encajas en el “perfil wellness”, aquí vas a encontrar algo diferente.
20 Apr 2025

10 / 10

Meagan B
Beautiful. Top 20 hotels I’ve ever stayed in.
19 Apr 2025

8 / 10

Bernardo
Excellent. Made for plant-based diet people.
18 Apr 2025

Information about the area

Playa del Carmen, Mexico

With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. This all-inclusive resort is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.

Playa del Carmen was originally a small fishing village south of Cancun, but in the last years it has transformed into a bustling tourist resort. It is one of the most colorful and diverse towns on the Mayan Riviera. Playa del Carmen offers balmy tropical breezes, world class food, good night life, amazing ruins, endless beaches, incredible snorkeling, wonderful parks, friendly people and so much more. And it is as mellow or as wild as you'd like it to be. Playa del Carmen is a great base for exploring all of the interesting places on the Mayan Riviera and the Yucatan peninsula. The island Cozumel, which offers some of the best snorkeling and scuba diving in the world, it's just a short boat ride away. The site of Chichén Itzá is 3 hours away, but it's definitely worth the trip! Although touristy Playa del Carmen is captivating and picturesque, full of small and charming Mexican shops and restaurants. This little city has so much to offer if you want it.

What’s nearby

  • Playacar Beach - 0.2 km / 0.1 mi
  • Piste Cyclable sur Paseo Xaman-Ha - 1.5 km / 0.9 mi
  • Mahi Golf Course - 2.3 km / 1.4 mi
  • Mayan Ruins of Playacar - 2.7 km / 1.7 mi
  • Xaman Ha Aviary - 3.2 km / 2 mi
  • Playacar Golf Club - 3.4 km / 2.1 mi

Getting around

  • (PCM) Playa del Carmen, Playa del Carmen Airport, MX - 2.93 km
  • playa del carmen, playa del carmen harbour, mx - 4.38 km
  • playa del carmen, mayan train station playa del carmen, mx - 9.17 km
  • (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 54.44 km
  • (CZM) Cozumel, Cozumel Intl, MX - 19.64 km

About accommodation

General

  • Air conditioning
  • Safety deposit box
  • Soundproof rooms
  • Family rooms
  • WiFi available in all areas
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift

Safety & security

  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • CCTV outside property

Activities

  • Facial treatments
  • Body wrap
  • Spa facilities
  • Hair styling
  • Foot bath
  • Hair colouring
  • Fitness centre
  • Full body massage
  • Body scrub
  • Beachfront
  • Beach
  • Spa lounge/relaxation area
  • Beauty Services
  • Couples massage
  • Fitness/spa locker rooms
  • Live music/performance
  • Kids' club
  • Children's playground
  • Private beach area
  • Hair cut
  • Spa/wellness packages
  • Pedicure
  • Body treatments
  • Snorkelling
  • Manicure
  • Make up services
  • Massage
  • Yoga classes
  • Hair treatments
  • Spa and wellness centre
  • Fitness

Services

  • Barber/beauty shop
  • Valet parking
  • ATM/cash machine on site
  • Room service
  • Express check-in/check-out
  • Car hire
  • Ironing service
  • Airport shuttle (additional charge)
  • Meeting/banquet facilities
  • Luggage storage
  • Concierge service
  • Shuttle service
  • Dry cleaning
  • Tour desk
  • Daily housekeeping
  • 24-hour front desk
  • Airport shuttle
  • Babysitting/child services
  • Trouser press
  • Shuttle service (additional charge)
  • Currency exchange
  • Laundry

Safety features

  • First aid kit available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas

Physical distancing

  • Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

  • Snack bar
  • Restaurant
  • Bar
  • Breakfast in the room
  • Wine/champagne
  • Coffee house on site
  • Special diet menus (on request)
  • Fruits

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against Coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Terrace
  • Sun terrace
  • Outdoor pool (all year)
  • Outdoor furniture

Parking

  • Free parking
  • Parking
  • Private parking
  • Accessible parking
  • Parking on site

Pool and wellness

  • Pool bar
  • Pool with view
  • Swimming Pool
  • Swimming pool
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Infinity pool
  • Kids' pool

Transport

  • Airport drop off
  • Airport pick up

Reception services

  • Invoice provided

Entertainment and family services

  • Baby safety gates

Languages

  • English
  • Español

About the rooms

The accommodation has 166 rooms:

Bedroom

  • Linen
  • Wardrobe or closet

General

  • Air conditioning
  • Ironing facilities
  • Safety deposit box
  • Fan
  • Iron
  • Tile/marble floor
  • Soundproofing
  • Smoke alarm

Accessibility

  • Accessible by lift
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator

Room Amenities

  • Socket near the bed
  • Non-feather pillow

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Hairdryer
  • Shampoo
  • Toilet
  • Bath
  • Bath or shower
  • Toilet paper
  • Slippers
  • Shower
  • Towels
  • Private bathroom

Media & Technology

  • TV
  • Telephone
  • Cable channels
  • Flat-screen TV

Food & Drink

  • Tea/Coffee maker
  • Minibar
  • Bottle of water

Exclusive services

  • Concierge services

Kitchen

  • Coffee machine

Outdoors

  • Terrace
  • Balcony
  • Outdoor furniture

View

  • Sea view
  • Landmark view
  • View
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Access

Adults only

Restaurants

LEK

  • Guests only
  • No reservation required

Mar de Olivo

  • Guests only
  • No reservation required

UME

  • Guests only
  • No reservation required

Su Casa

  • Guests only
  • No reservation required

Charlys Vegan Tacos

  • Guests only
  • No reservation required

Eolo Beach Club

  • Guests only
  • No reservation required

Plantissa

  • Guests only
  • No reservation required

About the meal plan

All Inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages
  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties


Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Lessons/classes/games
  • Yoga


Entertainment
  • Onsite entertainment and activities
  • Onsite live performances


Not included
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

Reservation required

Cost

  • Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Special check-in instructions

Front desk staff will greet guests on arrival at the property. Children under 4 years old are not permitted. This property serves mostly plant-based meals.

Important information

Optional fees

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve high chair
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Children under 4 years old are not permitted.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.
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