Palmaïa - The House of AïA Wellness All Inclusive
About the property
Popularity


Main services
* Some services may carry an extra charge.
Guest reviews
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Information about the area
Playa del Carmen, MexicoWith a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. This all-inclusive resort is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.
What’s nearby
- Playacar Beach - 0.2 km / 0.1 mi
- Piste Cyclable sur Paseo Xaman-Ha - 1.5 km / 0.9 mi
- Mahi Golf Course - 2.3 km / 1.4 mi
- Mayan Ruins of Playacar - 2.7 km / 1.7 mi
- Xaman Ha Aviary - 3.2 km / 2 mi
- Playacar Golf Club - 3.4 km / 2.1 mi
Getting around
- (PCM) Playa del Carmen, Playa del Carmen Airport, MX - 2.93 km
- playa del carmen, playa del carmen harbour, mx - 4.38 km
- playa del carmen, mayan train station playa del carmen, mx - 9.17 km
- (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 54.44 km
- (CZM) Cozumel, Cozumel Intl, MX - 19.64 km
About accommodation
General
- Air conditioning
- Safety deposit box
- Soundproof rooms
- Family rooms
- WiFi available in all areas
- Non-smoking rooms
- Facilities for disabled guests
- Lift
Safety & security
- Fire extinguishers
- 24-hour security
- Security alarm
- CCTV in common areas
- Smoke alarms
- Key card access
- CCTV outside property
Activities
- Facial treatments
- Body wrap
- Spa facilities
- Hair styling
- Foot bath
- Hair colouring
- Fitness centre
- Full body massage
- Body scrub
- Beachfront
- Beach
- Spa lounge/relaxation area
- Beauty Services
- Couples massage
- Fitness/spa locker rooms
- Live music/performance
- Kids' club
- Children's playground
- Private beach area
- Hair cut
- Spa/wellness packages
- Pedicure
- Body treatments
- Snorkelling
- Manicure
- Make up services
- Massage
- Yoga classes
- Hair treatments
- Spa and wellness centre
- Fitness
Services
- Barber/beauty shop
- Valet parking
- ATM/cash machine on site
- Room service
- Express check-in/check-out
- Car hire
- Ironing service
- Airport shuttle (additional charge)
- Meeting/banquet facilities
- Luggage storage
- Concierge service
- Shuttle service
- Dry cleaning
- Tour desk
- Daily housekeeping
- 24-hour front desk
- Airport shuttle
- Babysitting/child services
- Trouser press
- Shuttle service (additional charge)
- Currency exchange
- Laundry
Safety features
- First aid kit available
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
Physical distancing
- Screens or physical barriers placed between staff and guests in appropriate areas
Food & Drink
- Snack bar
- Restaurant
- Bar
- Breakfast in the room
- Wine/champagne
- Coffee house on site
- Special diet menus (on request)
- Fruits
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- Delivered food is securely covered
- Food can be delivered to guest accommodation
- All plates, cutlery, glasses and other tableware have been sanitized
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Outdoor pool
- Terrace
- Sun terrace
- Outdoor pool (all year)
- Outdoor furniture
Parking
- Free parking
- Parking
- Private parking
- Accessible parking
- Parking on site
Pool and wellness
- Pool bar
- Pool with view
- Swimming Pool
- Swimming pool
- Sun umbrellas
- Sun loungers or beach chairs
- Infinity pool
- Kids' pool
Transport
- Airport drop off
- Airport pick up
Reception services
- Invoice provided
Entertainment and family services
- Baby safety gates
Languages
- English
- Español
About the rooms
The accommodation has 166 rooms:
Bedroom
- Linen
- Wardrobe or closet
General
- Air conditioning
- Ironing facilities
- Safety deposit box
- Fan
- Iron
- Tile/marble floor
- Soundproofing
- Smoke alarm
Accessibility
- Accessible by lift
- Upper floors accessible by stairs only
- Upper floors accessible by elevator
Room Amenities
- Socket near the bed
- Non-feather pillow
Bathroom
- Body soap
- Free toiletries
- Conditioner
- Hairdryer
- Shampoo
- Toilet
- Bath
- Bath or shower
- Toilet paper
- Slippers
- Shower
- Towels
- Private bathroom
Media & Technology
- TV
- Telephone
- Cable channels
- Flat-screen TV
Food & Drink
- Tea/Coffee maker
- Minibar
- Bottle of water
Exclusive services
- Concierge services
Kitchen
- Coffee machine
Outdoors
- Terrace
- Balcony
- Outdoor furniture
View
- Sea view
- Landmark view
- View
About the pools
The accommodation has 1 pool:
Location
OutdoorAccess
Adults onlyRestaurants
LEK
- Guests only
- No reservation required
Mar de Olivo
- Guests only
- No reservation required
UME
- Guests only
- No reservation required
Su Casa
- Guests only
- No reservation required
Charlys Vegan Tacos
- Guests only
- No reservation required
Eolo Beach Club
- Guests only
- No reservation required
Plantissa
- Guests only
- No reservation required
About the meal plan
All Inclusive
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- Meals and beverages at companion properties
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
- Fitness facilities
Lessons/classes/games
- Yoga
Entertainment
- Onsite entertainment and activities
- Onsite live performances
Not included
- Spa/beauty facilities and services
- Offsite tours
- Transportation to offsite activities
About parking
The accommodation offers 1 parking option:
Parking type
PrivateLocation
On-siteReservation
Reservation requiredCost
- Free
Internet
Coverage
Entire propertyConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 15:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Pets are not allowed.Children
Children of any age are welcome.Extra beds
Extra beds is not available at this property. Cots are not available at this property.Special check-in instructions
Front desk staff will greet guests on arrival at the property. Children under 4 years old are not permitted. This property serves mostly plant-based meals.Important information
Optional fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Other details
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve high chair
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Children under 4 years old are not permitted.
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).