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Vienna
Hotel Mercure Wien Westbahnhof
Vienna Hotel Mercure Wien Westbahnhof
Reserve rooms
Hotel Mercure Wien Westbahnhof

About the property

Near Mariahilfer Street. Stay in one of 252 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.

Enjoy a meal at Westside or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Vienna? This hotel has 2799 square feet (260 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Popularity

7.4
Good
General
6075
brand
Tripadvisor 7/10
1422
brand
Booking 7.5/10
3819
brand
Expedia 7.8/10
834

Main services

Multilingual staff
Harbour
Hotel safe
BBQ Facilities
Coffee
Business centre
Restaurant
Bed Linen
Express Check In
Luggage room
Conference room
NO Wheelchair-accessible
24-hour reception
Bar
Toiletries
No single-use straws
Housekeeping
Dry cleaning and laundry
Free Internet
No single-use plastics
Smoking area
Pets allowed
Elevator
Meeting room
Newspapers
Change of towel (on request)
Parking
ISO 50001 – Energy management
Late Check-out
Shower
Snacks

* Some services may carry an extra charge.

Guest reviews

7.8/10 Good
Cleanliness8.2/10
Staff and Service8/10
Amenities7.2/10
Property conditions and facilities7.4/10
Location8.8/10
Neighborhood7.8/10
Room rate6.6/10

2 / 10

Ahmed
Staff are weak in English, bad Breakfast, old furniture
16 Apr 2025

8 / 10

Ann Michelle
Liked everything about the property with the exception of the length of time it took for someone to man the bar
21 Feb 2025

6 / 10

Graham
Just come back staying in this hotel, you get what you pay for tbh. It’s so great for tube, train and tram and main reason I choose it. Staff are great, clean & for a city break ideal. There are some draw backs, the lift motor you can hear in my room, I asked to move to a room at the edge of hotel and this really helped walls are quiet thin so at times can be noisy. I had a superior room and had to unplug lamps as nowhere to charge phones etc so more plug sockets are needed. Room needs updating but ok beds are comfy. We didn’t have breakfast felt 24 euros way to high as you can go into centre and get cheaper breakfast. So all in all great hotel with a few draw backs but every hotel has some issues with some people. Hop this helps.
5 Jan 2025

8 / 10

Miriam
Convenient location, great transport links to all attractions. Hotel was pleasant with helpful staff. We would happily stay here again for a short weekend break.
18 Nov 2024

Information about the area

Vienna, Austria

A stay at Hotel Mercure Wien Westbahnhof places you in the heart of Vienna, just a 4-minute walk from Mariahilfer Street and within a 5-minute drive of Schönbrunn Palace. This hotel is 2.2 mi (3.5 km) from Vienna Christmas Market and 2.8 mi (4.6 km) from Vienna State Opera.

Vienna is the capital and largest city of the Republic of Austria. It is a beautiful romantic city and famous for its coffee culture and cafes, classical music and concert halls, historical buildings, horse-drawn carriages, and its charming streets. There is a rich cultural diversity in Vienna, and its location at the very heart of Europe makes it also an excellent starting point for travelling around Europe. Vienna an impressing city to visit, the city is dominated by the Ringstrasse, a four kilometer long boulevard which encircles the center of the city. The city is filled with modern conveniences and attractions but blanketed as well with reminders of a great historical and cultural heritage. Excellent museums, palaces, gardens, architectural triumphs, remnants of ancient inhabitants, statuary, and grand cafes blend with trendy shops, excellent restaurants, accessible musical venues, modern museums and sculpture, and upscale hotels to make Vienna a very attractive. The extensive pedestrianized streets of the old city are a delight, lined by beautiful old buildings, populated by the young and old, filled with local shops, boutiques and cafes, and with the unexpected around every turn. The center city is a UNESCO World Heritage Site. Vienna is history and music, poetry and culture, modernism and tradition, nostalgia and grandeur.

What’s nearby

  • Mariahilfer Street - 0.3 km / 0.2 mi
  • Wiener Stadthalle - 0.6 km / 0.4 mi
  • Lugner City - 0.6 km / 0.4 mi
  • Raimund Theater - 0.8 km / 0.5 mi
  • Haus des Meeres - 1.4 km / 0.9 mi
  • MuseumsQuartier - 1.9 km / 1.2 mi

Getting around

  • vienna (harbour), at - 3.36 km
  • vienna, vienna mitte cat rail station, at - 3.67 km
  • vienna, hauptbahnhof wien, at - 3.3 km
  • (XWW) Vienna, Westbahnhoff, AT - 0.16 km
  • (VIE) Vienna, Wien Schwechat, AT - 19.79 km

About accommodation

Parking

  • Parking garage
  • Parking
  • Accessible parking
  • Parking on site

General

  • Safety deposit box
  • Heating
  • Non-smoking throughout
  • Designated smoking area
  • Pets allowed
  • WiFi available in all areas
  • Non-smoking rooms
  • Lift

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms

Services

  • Fax/photocopying
  • 24-hour front desk
  • Room service
  • Express check-in/check-out
  • Meeting/banquet facilities
  • Luggage storage
  • Dry cleaning
  • Tour desk
  • Daily housekeeping
  • Laundry
  • Business centre

Safety features

  • First aid kit available
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • Shared stationery such as printed menus, magazines, pens, and paper removed

Transport

  • Public transport tickets

Reception services

  • Invoice provided

Physical distancing

  • Physical distancing rules followed
  • Cashless payment available

Food & Drink

  • Snack bar
  • Restaurant
  • Bar
  • Breakfast in the room
  • Wine/champagne

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Use of cleaning chemicals that are effective against Coronavirus

Food & drink safety

  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas

Internet

  • Internet services
  • WiFi
  • Free WiFi

Languages

  • Deutsch
  • English
  • Español
  • Français
  • Hrvatski
  • Magyar
  • Italiano

About the rooms

The accommodation has 330 rooms:

Bedroom

  • Linen
  • Cots
  • Wardrobe or closet

General

  • Air conditioning
  • Trash cans
  • Safety deposit box
  • Heating
  • Carpeted
  • Key card access
  • Smoke alarm
  • Laptop safe

Accessibility

  • Accessible by lift
  • Upper floors accessible by elevator

Services

  • Wake up service/Alarm clock
  • Wake-up service

Room Amenities

  • Socket near the bed
  • Clothes rack
  • Non-feather pillow

Bathroom

  • Body soap
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower cap
  • Toilet
  • Bath
  • Bath or shower
  • Toilet paper
  • Bathrobe
  • Slippers
  • Towels
  • Shower
  • Private bathroom

Media & Technology

  • Satellite channels
  • TV
  • Telephone
  • Radio
  • Cable channels
  • Flat-screen TV

Food & Drink

  • Tea/Coffee maker
  • Minibar
  • Bottle of water

Kitchen

  • Coffee machine
  • Cleaning products
  • Refrigerator
  • Electric kettle

View

  • City view
  • Quiet street view
  • View
  • Inner courtyard view

Living Area

  • Seating Area
  • Desk
*Some services may only be available in specific rooms or upon request.

Restaurants

Westside

  • Access for guests and visitors
  • Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Public

Location

On-site

Reservation

Reservation not possible

Cost

  • 25,00 € per day

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00 to 23:30
  • Minimum age for check-in: 18 years old

Check-out

Checkout from 03:00 to 11:30

Pets

Only dogs are allowed Pets allowed

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Special check-in instructions

Front desk staff will greet guests on arrival at the property.

Important information

Optional fees

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 10 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.
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